GET THE MOST FROM YOUR CARER
A carer's performance and motivation can be affected as much by the work they do with a customer as the work the company does to support them
Julie Evans - Director, Sophisticare
Get first class support
Sophisticare ensure customers get the most from their carers by providing first class support to carers including:
- Free access to Sophistilearn's training academy
- Free access to NVQ care qualifications
- Quarterly support sessions with senior carers and line managers
- Quarterly team meetings
- Telephone support from 7am to 10pm
- Ad hoc support as required
- Strict working policies, procedures and guidelines designed to safeguard customers
Customers can also get the most from their carers by understanding the Sophisticare Customer Service Charter and providing their carers with a positive and safe working environment.
Sophisticare Customer Service Charter:
- Sophisticare's customers understand that it is important to treat their home carers with dignity and respect
- Sophisticare's customers understand that it is important to give their carers a safe working environment
- Sophisticare's customers understand that it is not always possible to have one carer, especially, during holidays and sickness where replacements need to be used, sometimes at short notice
- Sophisticare's customers understand that home carers will not always be exactly on time, traffic and unforeseen events can cause delays that will not be the fault of the carer
- Sophisticare's customers understand that carers are only able to do as much as they are able to fit in within the allocated time and if additional time/tasks are needed they should be pre arranged
- Sophisitcare's customers make every effort to advise their home carers if they are not going to be home when their call is due with as much notice as possible
- Sophisticare's customers understand the right of a carer to leave their home if they feel threatened or unsafe
If you would like to ask us about our home care services, or feel we may be able to help you, please do call us on 01635 817401 or Email us at enquiries@sophisticare.co.uk